Refund policy

Last updated: 18 October 2026

Our masalas are food, so we follow food-safety rules on returns. If something is wrong with your order, we put it right quickly. This policy is part of our Terms of use.

The short version

  • Opened packs can't be returned.
  • A damaged, wrong or expired pack is replaced free of cost if you tell us within 48 hours of delivery, with a photo.
  • You can cancel free of cost until your order is dispatched.
  • Refunds go back to your original payment method within 5 to 7 working days of approval.

To confirm: returns, 48 hour replacement window, free cancellation until dispatch and refund time.

Returns

For hygiene and food safety we can't take back a pack once it has been opened. We also don't take back unopened packs for a change of mind. This does not affect your right to a replacement or refund when a pack is damaged, wrong or expired.

Damaged, wrong or expired packs

If a pack arrives torn, leaking or crushed, if you get a product or size you did not order, if something is missing, or if a pack is past its best before date when it reaches you, we replace it free of cost. Please:

  1. Tell us within 48 hours of delivery.
  2. Send your order number and what happened.
  3. Keep a clear photo of the pack (front and the printed date) and of the parcel box.

We usually don't need the pack back. If we do, we arrange the pickup at our cost.

How to ask for a replacement

Once we have seen the photos, we dispatch the replacement. If the product is out of stock, we refund it instead.

Cancelling an order

You can cancel free of cost until your order leaves our factory. WhatsApp or email us your order number as soon as you can. Once a parcel is dispatched it can no longer be cancelled; if it then arrives damaged, wrong or expired, the replacement steps above apply.

Please don't refuse a cash on delivery parcel without telling us first. Repeated refusals may mean we can't offer cash on delivery on later orders.

Refunds

We refund when you cancel before dispatch, when a parcel is lost, or when we can't send a replacement.

  • Paid online (UPI, card): refunded to the same payment method within 5 to 7 working days of approval. Your bank may take a few more days to show it.
  • Cash on delivery: we ask for your UPI ID or bank account and pay the refund there within 5 to 7 working days of approval.

Refunds are for the amount you paid for the affected items, plus delivery charges when the whole order is cancelled or lost.

Questions

WhatsApp +91 83293 52697, call +91 96892 33880 or email mahadevmasala1229@gmail.com, Monday to Saturday, 10 am to 6 pm. Not happy with our answer? Write to our grievance officer.