Grievance officer

If you are not happy with how we handled an order, a product or your personal data, you can write to our grievance officer. We have one as required by the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

Our grievance officer

• Name: Kishor Marathe
• Designation: Manager
• Email: mahadevmasala1229@gmail.com
• Phone: +91 96892 33880 (customer care, calls only) To confirm: a direct phone number for the grievance officer, or keep the care line.
• Address: Mahadev Foods & Spices Pvt. Ltd., Sur. No. 28/1, Plot No. 1, 2, 3, Vimal Industrial Estate, Patonda Road, At Post Patonda, Tal. & Dist. Nandurbar, Maharashtra 425412, India
• Hours: Monday to Saturday, 10 am to 6 pm, except public holidays To confirm: same hours as customer care.

How to raise a complaint

1. Most problems are solved fastest by customer care: WhatsApp +91 83293 52697 or email us.
2. If you are not satisfied, email the grievance officer with "Grievance" in the subject line.
3. Include your name, phone number, order number (if any), what happened and what you would like us to do. Attach photos if they help.

What happens next

• We acknowledge your complaint within 48 hours.
• We resolve it within one month of receiving it, and tell you what we have done.

If you are still not satisfied

You can call the National Consumer Helpline on 1915, or approach the consumer commission for your district. For a complaint about your personal data, you can also approach the Data Protection Board of India.