FAQ
Questions, answered straight.
Delivery, payment, replacements and what is inside every pack. If your question is not here, WhatsApp us.
01
Ordering & payment
Prices, payment and changing an order.
Is the price online the same as on the pack?
Yes. We sell every pack at the MRP printed on it, and the MRP already includes GST.
How can I pay?
At checkout you can pay by UPI or by card (Visa, Mastercard, RuPay) on Shopify's secure checkout. Cash on delivery is offered too.
To confirm: cash on delivery, and its fee if any
Do I need an account to order?
No. Check out with your email and delivery address. To see your orders later, sign in with that email on Track an order. We email you a one-time code, so there is no password to remember.
Can I change or cancel my order?
Yes, until it leaves our factory. WhatsApp or email us your order number as soon as you can. Once a parcel is dispatched it can no longer be cancelled.
To confirm: cancelling free of cost until dispatch
02
Delivery
Where we ship, how long it takes and what it costs.
Where do you deliver?
We deliver to addresses in India.
To confirm: delivery to every PIN code in India, and whether we ship outside India
How long will my order take?
We pack and dispatch your order from our factory in Patonda, Nandurbar within 2 working days. Delivery then takes 3 to 7 working days, depending on your city.
To confirm: dispatch in 2 working days and delivery in 3 to 7 working days
What does delivery cost?
Delivery is free on orders of ₹500 and above. Below ₹500, delivery is ₹70, shown at checkout before you pay.
How do I track my order?
Open Track an order and sign in with the email you ordered with. You will see the status of every order and, once it ships, the courier's tracking link.
03
Returns & replacements
What to do if a pack arrives damaged, wrong or expired.
Can I return a pack?
Because this is food, we can't take back a pack once it has been opened. We replace a pack only if it arrives damaged, wrong or expired.
To confirm: returns rule for opened and unopened packs
My pack arrived damaged, wrong or expired. What now?
Tell us within 48 hours of delivery and we will replace it free of cost. Send your order number on WhatsApp or through the replacement form, and keep a photo of the pack and the parcel ready.
To confirm: 48 hour window and free replacement
When will I get my refund?
If we can't replace a pack, or you cancel before dispatch, we refund to your original payment method within 5 to 7 working days of approving it. For cash on delivery orders we ask for your UPI ID or bank account to send the refund.
To confirm: refund in 5 to 7 working days
04
Products & ingredients
What goes into our masalas, as printed on the packs.
What is in your masalas?
Exactly what is printed in each pack's ingredient list. The product pages show the same list, so you can read it before you buy.
Is your chilli powder only chilli?
The M.D. Chilli Powder pack lists chilli powder and soyabean oil, not more than 2%. It is printed on the pack, so we say it here too.
Do any masalas contain Ajinomoto (MSG)?
Yes. Rajwadi Garam Masala and Mutton Masala list Ajinomoto in their ingredients. Check the ingredient list of any pack before you buy.
Is there anything I should know for allergies?
Some packs, such as Chicken Masala and Super Garam Masala, carry the line may contain nuts, dairy, wheat or soy. If you have a food allergy, read the allergen line on the pack first.
Do you add colour or preservatives?
Each pack's ingredient list shows everything that goes in. We make no colour or preservative claim until our factory confirms it product by product.
To confirm: added colour, preservatives or fillers, per product
Where do your spices come from?
Chilli from Guntur and Byadgi, haldi from Sangli and dhania from Indore. We clean, grind and pack them in our own factory at Patonda, Nandurbar.
Do you make masalas without onion and garlic?
Not at the moment. If you avoid onion and garlic, please read the ingredient list on each pack.
05
Storage & best before
How long a pack stays at its best, and how to keep it that way.
How long do your masalas last?
Chilli powder is best before 8 months and our masalas 12 months. Check the pack for its date.
How should I store them?
Close the pack tightly or move the masala to a dry, airtight jar. Keep it away from sunlight and steam, and always use a dry spoon.
06
Distributors
Sell MD Masala in your town.
How do I become a distributor?
Send us an enquiry on the Become a distributor page, or WhatsApp us on +91 83293 52697. We are looking for distributors in Ahmedabad, Vapi, Indore and more cities.
Where are you sold today?
In 2,000+ shops, through 300 distributors, across Maharashtra, Gujarat and Madhya Pradesh.
What is the minimum order and investment?
We share the minimum order and investment with every new distributor when we first talk.
To confirm: minimum order and investment for new distributors
No question matches that.
Ask us on WhatsApp and we will reply, Monday to Saturday, 10 am to 6 pm.
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Monday to Saturday, 10 am to 6 pm

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