Shipping policy

This policy explains how Mahadev Foods & Spices Pvt. Ltd. ("MD Masala", "we") packs, dispatches and delivers orders placed on this website. The times below are estimates; we tell you at once if your order will take longer.

Where we deliver

We deliver to addresses in India. To confirm: delivery to every PIN code in India, and whether we ship outside India.

When we dispatch

We pack every order in our own factory at Patonda, Nandurbar, Maharashtra and hand it to our courier partner within 2 working days of your order. Working days are Monday to Saturday, except public holidays. To confirm: dispatch within 2 working days.

How long delivery takes

After dispatch, delivery usually takes 3 to 7 working days, depending on your city and PIN code. Big cities are usually quicker; smaller towns and remote areas can take longer. To confirm: delivery in 3 to 7 working days.

Festivals, strikes, heavy rain and other events outside our control can slow couriers down. If that happens, we keep you posted.

Delivery charges

• Orders above ₹499: delivery is free.
• Orders up to ₹499: a delivery charge of ₹70 is added.

The delivery charge always shows at checkout before you pay. There are no other charges at the door.

Cash on delivery

You can choose cash on delivery (COD) at checkout. To confirm: cash on delivery available, and its fee if any.

We may call or message you to confirm a COD order before we dispatch it. Please keep the exact amount ready for the courier.

Tracking your order

Open Track an order and sign in with the email you used at checkout. Shopify emails you a one-time code, and you can see every order, its status and, once it ships, the courier's tracking link.

If your parcel is late, damaged or opened

• Damaged or opened parcel: if the outer box looks damaged or opened, you may refuse it or accept it and tell us within 48 hours of delivery with a photo. See Returns & refunds.
• Late parcel: if your order has not reached you within 10 working days of dispatch, WhatsApp or email us your order number. We trace it with the courier and, if it is lost, send it again or refund you in full.

Your address

Please check your address, PIN code and phone number at checkout. If a parcel comes back to us because the address was wrong or nobody was available after the courier's attempts, we contact you to send it again or to refund the order value.

Questions

WhatsApp +91 83293 52697, call +91 96892 33880 or email mahadevmasala1229@gmail.com, Monday to Saturday, 10 am to 6 pm.